Shipping

When will I receive my order?

It takes us 2 to 5 business days to process an order, after which we will ship it to you. You will also need to consider the shipping time, which depends on your location, but you can estimate it as follows:

• USA: 3-4 business days

• Europe: 3-7 business days

• Australia: 2-14 business days

• Japan: 4-8 business days

• International: 10-20 business days

Where is my order shipped from?

We work with a print-on-demand company, Printful, with fulfillment centers located all over the world! Your order is shipped from the center closest to the delivery address.

Will I have to pay customs fees for my order?

International orders may incur additional customs fees. This fee is not under our control and is determined by your local customs agency. Customs policies vary greatly between countries, so we recommend contacting your local authorities to clarify this matter.

My order should have arrived by now, but I haven't received it yet. What should I do?

Before contacting us, please help us by following these steps:

• Check your confirmation email to make sure there are no errors in the shipping address.

• Inquire about your order at your local post office.

• Ask your neighbors if the delivery person left your package with them.

Pro tip: Prevent theft. If you won't be home on the delivery day, use your work address or a location where you will be.

If the address is correct and the package isn't at the post office or with your neighbors, please contact us at naeunshi.art@gmail.com with your order number.

If there is a problem with your shipping address, we can resend your product, but you will be responsible for the shipping costs.

Pro tip: Your postal code is a crucial part of your address. Please make sure you enter it correctly.

Orders

How are the products made?

We work with a print-on-demand company, Printful, that has production and logistics centers located around the world. Your orders are printed and shipped from the center closest to your final address.

How do I track my order?

If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions about your shipment, please contact us at naeunshi.art@gmail.com.

I received the wrong or a damaged product. What should I do?

We're sorry if your product arrived damaged. To resolve this as quickly as possible, please email us at naeunshi.art@gmail.com within one week of delivery with photos of your damaged product, your order number, and any other details you have about the order. We will contact you with a solution as soon as possible!

Returns

What is your return policy?

We do not offer returns or exchanges, but if something happens with your order, please contact us at naeunshi.art@gmail.com.

Do you offer refunds?

We only offer refunds to customers who receive incorrect or damaged items. If this is the case, please contact us at naeunshi.art@gmail.com with photos of your item, and we will find a solution.

Can I exchange a product for a different size or color?

We do not currently offer exchanges. If you are unsure which size will fit you best, please check our size guides in the product descriptions.

It is not common, but it is possible for a product to be labeled incorrectly. If this happens, please contact us at naeunshi.art@gmail.com within one week of delivery. Include your order number and photos of the item in question, and we will assist you as soon as possible.